Terms of service

TERMS OF SERVICE

This website is operated by RFH. Throughout the site, the terms “we”, “us” and “our” refer to RFH. RFH offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our site. It is your responsibility to check this page periodically for changes. Continued use of the website following any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction and have given us your consent to allow any of your minor dependants to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the use of the Service. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred un-encrypted and involve transmissions over various networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more complete sources of information.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

THIRD-PARTY LINKS, MALWARE, AND CYBERSECURITY DISCLAIMER

While we take reasonable steps to ensure that this website is secure and safe to use, RFH cannot guarantee that it will always be free from viruses, malware, or other harmful components. We do not accept any responsibility for loss or damage caused by viruses, malicious code, or cyber attacks that may infect your computer equipment, software, data, or other proprietary material due to your use of our site, or to your downloading of any content, or to your interaction with any website linked to or from ours.

This website may contain links to third-party websites or services that are not owned or controlled by us. These links are provided for your convenience only. We have no control over the content, security, or practices of these external sites, and we do not endorse or assume any responsibility for their content, policies, or security features. Visiting external links is done at your own risk. We recommend that all users install and maintain up-to-date antivirus software and use caution when navigating to unfamiliar websites or clicking on links.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities. We have made every effort to display as accurately as possible the colours and images of our products. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you using the contact information provided. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

OPTIONAL TOOLS

We may provide you with access to third-party tools which we do not monitor or control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties. Any use of optional tools offered through the site is entirely at your own risk.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us comments or creative ideas, we may, without restriction, edit, copy, publish or use them in any medium. We are under no obligation to maintain any comments in confidence, to pay compensation, or to respond. You agree that your comments will not violate any right of any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains errors, inaccuracies or omissions. We reserve the right to correct any errors and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, to violate any laws, to infringe upon our intellectual property rights or the rights of others, or to interfere with or circumvent the security features of the Service.

PRODUCT SAFETY, USE, AND CUSTOMER RESPONSIBILITY

All products or services sold on this website must be used in accordance with the instructions and safety guidelines provided. Customers are fully responsible for the safe use, storage, and handling of all items. This includes both electrical and non-electrical products. Any misuse, alteration, or application of the product outside of its intended use is solely the responsibility of the customer. We are not liable for any loss, damage, or injury resulting from improper use. Products must only be used in suitable environments that meet safety standards. Customers are also responsible for ensuring compliance with all local safety and legal regulations before using any product purchased from us.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, in no case shall RFH, its directors, officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind. This includes, without limitation, damages resulting from misuse, negligent installation, electrical faults, personal injury, environmental interference, or damage to property. You agree that your use of any products purchased is solely at your own risk, and we assume no liability beyond the purchase value of the product. In jurisdictions that do not allow exclusion of certain warranties or limitations of liability, our liability shall be limited to the maximum extent permitted by law. If not sure about the products or services, please reach out.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless RFH, our partners and our affiliates from any claim or demand made by any third-party due to your breach of these Terms of Service or your violation of any law or third-party rights.

SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

PRODUCT SAFETY AND MALFUNCTION DISCLAIMER

Customers must immediately stop using any product that appears damaged, unsafe, or causes concern. This includes any signs of malfunction such as sparks, heat, odd smells, vibrations, or physical harm such as electric shock. Products should only be used with certified and undamaged wall sockets and in dry, safe, ventilated locations. RFH does not accept responsibility for injuries, fire, property damage, or health-related issues arising from the misuse of products or malfunctions not caused by a manufacturing defect. If a device is suspected to be unsafe, users should immediately stop using it and contact the relevant authorities if needed. Customers are advised to contact us directly for further support before continuing use.

TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. We may terminate this agreement at any time without notice if you fail to comply with any term or provision of these Terms.

ENTIRE AGREEMENT

These Terms and any policies posted by us constitute the entire agreement between you and us. Any ambiguities shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom and European Union, as applicable.

CONTACT INFORMATION

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Social Media:
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Mail Only:
RFH / ASLANOV
2 Music House Lane
The Studio
NR1 1QL
Norwich, Norfolk
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9am - 5pm / Monday - Friday:
Weekend deliveries NOT accepted.